Description based on the Specified Commercial Transactions Act
| Service Provider | MYSTAYS HOTEL MANAGEMENT CO., LTD. |
|---|---|
| Representative | President and CEO: Ryoichi Shirota |
| Location | 14th floor, Roppongi Hills North Tower, 6-2-31 Roppongi, Minato-ku, Tokyo 106-0032 |
| Telephone number | 03-3434-3939 |
| Telephone reception hours | 9:00-18:00 (Excluding Saturdays, Sundays and public holidays) |
| Website URL | https://www.mystays.com/ |
| Email address | support@mystays.com |
| Sales price | The price will be as stated on the introduction page of each Staying plan. |
| Service launch date | The date you book will be the date the service is provided. |
| Payment method and timing | If you are paying at the hotel, please pay when you check in or check out. If you wish to pay in advance, please pay by credit card or other means when making your reservation. If the conditions differ from those stated above, they will be stated on the plan details page. |
| Required fees other than the sales price | Consumption tax, hot springs tax, accommodation tax (some hotels are subject to this) |
| Refund | Due to the nature of accommodation and services, refunds are not possible after your stay. If the conditions differ from those above, they will be stated on the details page of each Staying plan. |
| Changes, Cancellations and Penalties | Please see the following page for details. Frequently Asked Questions > How much is the cancellation fee? |
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