Lowest Price Guarantee
The best deals are available for reservations made through the official MYSTAYS website.
If you find a cheaper rate on another online booking site after making a reservation on the MYSTAYS official website (hereinafter referred to as this site), please apply using the method below. Once we have confirmed the facts, we will provide you with an additional 10% discount off the rate on the other booking site.
[Eligible for application] If you find a cheaper rate on another internet booking site within 3 hours of making a reservation on this site
[Application Deadline] Within 24 hours of making a reservation on this website (However, this does not apply to stays on the same day.)
[Application conditions] The conditions must be the same as those on this website.* Reservations made through this website must not be cancelled.
*For more information, see Step 1 below.
[Eligible for application] If you find a cheaper rate on another internet booking site within 3 hours of making a reservation on this site
[Application Deadline] Within 24 hours of making a reservation on this website (However, this does not apply to stays on the same day.)
[Application conditions] The conditions must be the same as those on this website.* Reservations made through this website must not be cancelled.
*For more information, see Step 1 below.
There are three steps to apply.
1
Please prepare the necessary documents when applying.
□ "Reservation number" for your reservation made on this site
□ Screenshots showing the total amount including consumption tax and service charges found on other companies' websites
[Same conditions]
・Same hotel
- Same plan (special offers, amenities, additional services, etc.)
-Compare the total amount calculated including consumption tax and service charge
・Same Guest rooms type and grade
・Number of people using the same room (including adults, children, and infants)
- Same stay date (arrival date, departure date)
- Same check-in and check-out times
- Same payment method (on-site payment, advance payment, etc.)
・Cancellation conditions (prepayment, no cancellations, no changes, etc.)
[Prices not included in comparison]
・Fees not disclosed to the public for corporate contracts, employee benefits, specific organizations, etc.
- Prices over which the hotel has no influence, such as package tour prices sold by travel agencies, etc.
・Charges for online auctions, group purchases, etc.
・Prices that vary depending on exchange rates, such as foreign currency indications
・Travel agency's own campaign rates (including points/coupons, sponsored plans, etc.)
- Rates that cannot be booked online, such as reservations only accepted by phone
・Package fee including use of facilities and transportation other than accommodation
□ Screenshots showing the total amount including consumption tax and service charges found on other companies' websites
[Same conditions]
・Same hotel
- Same plan (special offers, amenities, additional services, etc.)
-Compare the total amount calculated including consumption tax and service charge
・Same Guest rooms type and grade
・Number of people using the same room (including adults, children, and infants)
- Same stay date (arrival date, departure date)
- Same check-in and check-out times
- Same payment method (on-site payment, advance payment, etc.)
・Cancellation conditions (prepayment, no cancellations, no changes, etc.)
[Prices not included in comparison]
・Fees not disclosed to the public for corporate contracts, employee benefits, specific organizations, etc.
- Prices over which the hotel has no influence, such as package tour prices sold by travel agencies, etc.
・Charges for online auctions, group purchases, etc.
・Prices that vary depending on exchange rates, such as foreign currency indications
・Travel agency's own campaign rates (including points/coupons, sponsored plans, etc.)
- Rates that cannot be booked online, such as reservations only accepted by phone
・Package fee including use of facilities and transportation other than accommodation
2
Please apply using the application form.
Please state "Best Price Guarantee"
Please enter your reservation number and the name of the website you are comparing.
Please attach a screenshot here
[Notes]
- ・Please send us a screenshot showing the name of the other company's website and the amount including consumption tax and service charges.
- - Please make sure to display the amount in yen and attach a screenshot when sending.
- ・If you submit an application without entering and attaching the required information, we may not be able to respond to your application.
3
We will reply within one business day (excluding weekends, holidays, Golden Week, and New Year's holidays).